Privacy Policy

This website is operated by Innovate Refrigeration & Store Design Ltd (“Innovate”, “we”, “us”), the UK distributor for the Arneg Group. We are the data controller for the personal information described in this policy. This policy explains what personal information we collect through this website, why we collect it, and what your rights are under UK data protection law.

We only collect personal information that you choose to give us directly, through the enquiry form on our Contact page. This includes:

• Your name
• Your company name (if provided)
• Your email address
• Your phone number (if provided)
• The product or project you’re enquiring about
• Any details you include about your project

We do not process any payments on this website and do not collect card or banking details. We do not require you to create an account to use this site.

We use the information you submit solely to respond to your enquiry, to get in touch, understand your project, and provide a quotation or advice. We do not use your information for automated decision-making or profiling, and we do not sell or rent your information to third parties.

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we must have a valid legal basis to process your personal information. We rely on your consent (you choosing to submit the form) and on our legitimate interest in responding to genuine business enquiries about our products and services. You can withdraw your consent at any time by contacting us; see “Your rights” below.

We use a small number of trusted service providers to run this website and handle enquiries, each of whom processes data only as needed to provide their service to us:

• Resend: delivers enquiry form submissions to our team by email.
• Vercel: hosts this website and its underlying infrastructure.

We do not share your information with any other third party for their own marketing purposes.

See our Cookie Policy for details on how this site currently uses (and does not use) cookies.

We retain enquiry details for as long as reasonably necessary to respond to you and for our legitimate business records, for example if your enquiry leads to an ongoing project. You can ask us to delete your information at any time; see “Your rights” below.

Under the UK GDPR and the Data Protection Act 2018, you have the right to:

• Ask what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Object to or restrict how we use your information
• Ask for a copy of your information in a portable format

To exercise any of these rights, contact us at enquiries@innovate-refrigeration.co.uk. If you’re not satisfied with our response, you have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.

This website is intended for business use and is not directed at children. We do not knowingly collect personal information from anyone under 18.

We may update this policy from time to time to reflect changes to how the website works. The “last updated” date at the top of this page shows when it was last revised.

If you have any questions about this policy or how we handle your information, contact us at enquiries@innovate-refrigeration.co.uk or +44 (0)20 7946 0114.